Email a person. One address, read by the people who build it.
There is no ticket portal and no chatbot in front of the inbox.
- hello@postiplex.com
- Response time
- To fill in: a response-time promise you will keep (for example: within one business day, Monday to Friday) and the time zone
- Sales and Agency plans
- Same address. Say how many websites and which platforms they are on.
- Security reports
- Same address, with the word security in the subject. We acknowledge within two business days.
- Postal address
- To fill in: the legal entity's postal address
What to include
So the first reply solves it.
- The website address of the account you are writing about
- What you expected and what happened instead, with the day and time
- For a publishing problem, which platform (WordPress, Shopify, a social channel) and the error shown in Integrations, if any
- For a billing question, the email on the account